Effective September 21, 2026

Terms of Service

These Terms govern access to Xylehnix websites, software, AI-assisted features, audits, implementation services, subscriptions, and related support. By creating an account, purchasing a service, or using Xylehnix, you agree to these Terms.

1. Service and scope

Xylehnix provides software, workflow automation, AI-assisted drafting and analysis, audits, implementation services, reporting, and related support. Features may depend on third-party services and integrations. Specific deliverables, timelines, implementation details, or custom work may also be described in an order form, proposal, checkout page, or written statement of work. If a signed order form conflicts with these Terms, the order form controls for that purchase.

Xylehnix does not promise a particular amount of revenue, leads, bookings, traffic, rankings, conversion improvement, cost savings, or other business result. Examples, estimates, projections, and recommendations are informational and results vary.

2. Accounts and security

You must provide accurate information, keep login credentials confidential, and promptly notify Xylehnix of suspected unauthorized access. You are responsible for activity performed through your account by people you authorize. You may not attempt to bypass access controls, probe or disrupt the service, scrape protected areas, introduce malicious code, or access another customer’s data without authorization.

3. Fees, subscriptions, setup charges, and cancellation

Prices, recurring charges, and setup fees are shown before checkout. Subscription plans renew automatically on a month-to-month basis unless canceled before the next renewal. Cancellation stops future renewals and generally takes effect at the end of the then-current paid billing period, unless applicable law requires otherwise.

Setup, implementation, audit, and other one-time charges cover work performed or capacity reserved and are generally non-refundable once work begins, except where required by law or expressly agreed in writing. Subscription fees already earned for a current billing period are generally non-refundable. The $199 Website Revenue Leak Audit fee may be credited toward qualifying setup when a qualifying plan is purchased within 14 days, as stated at checkout.

You authorize Xylehnix and its payment processor to charge the payment method you provide for amounts displayed and accepted at checkout. Failed or disputed payments may result in suspension of paid features while the issue is resolved.

4. Customer responsibilities and lawful use

You are responsible for your business decisions, customer communications, claims, offers, legal notices, and use of generated content. You must have the rights, permissions, consents, and lawful basis needed for data you upload, connect, or instruct Xylehnix to process.

You may not use Xylehnix for unlawful spam, deceptive marketing, harassment, discrimination, credential theft, malware, unauthorized surveillance, unauthorized access, impersonation, or activity that violates another person’s privacy or intellectual-property rights. You are responsible for complying with laws and industry rules that apply to your business, including rules governing email, text messaging, telemarketing, advertising, privacy, and recordkeeping.

5. AI-assisted features and automation

AI-generated or AI-assisted content can be incomplete, inaccurate, outdated, or inappropriate for a particular situation. Unless Xylehnix expressly states otherwise in a specific feature, AI outputs are drafts or decision-support material and should be reviewed by a qualified person before use. Xylehnix does not provide legal, tax, accounting, medical, financial, or other regulated professional advice.

Approval controls and automations do not transfer responsibility for your communications or business decisions to Xylehnix. You are responsible for deciding what actions should be taken and for monitoring workflows that affect your customers or operations.

6. Customer data, communications, and integrations

You retain ownership of information and content you submit to Xylehnix. You grant Xylehnix a limited right to host, process, transmit, display, and use that material only as reasonably necessary to provide, secure, support, and improve the service and to comply with law.

Third-party products such as payment processors, email providers, hosting providers, AI providers, CRM systems, calendar providers, and phone or messaging services remain subject to their own terms, privacy practices, availability, rate limits, and technical behavior. Xylehnix is not responsible for outages, policy changes, or failures caused solely by third-party services outside Xylehnix’s reasonable control.

When you connect a third-party account, you authorize Xylehnix to access and process the categories of data covered by the permissions you approve for the purpose of providing the enabled features. You represent that you are authorized to connect that account and process the associated business and customer data. You may disconnect supported integrations through the service, subject to any retention obligations described in the Privacy Policy.

You agree that Xylehnix may send transactional communications related to your account, purchases, security, service operation, and support. Marketing communications are handled separately and include applicable opt-out mechanisms.

SMS terms: If you separately opt in to receive SMS from Xylehnix, you agree to receive recurring text messages about your inquiry, appointment reminders and confirmations, service updates, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. For messaging support, contact xylehnixsupport@gmail.com. SMS consent is voluntary, is not a condition of purchase, and applies only to messages from Xylehnix under the opt-in you provided. Carriers are not liable for delayed or undelivered messages. Our Privacy Policy explains how mobile information and SMS consent are handled.

7. Intellectual property

Xylehnix and its licensors own the service, software, interfaces, branding, documentation, workflows, and underlying technology, excluding customer data and third-party materials. Subject to these Terms and payment of applicable fees, Xylehnix grants you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes during your subscription.

You may use outputs created for you, subject to third-party rights and applicable law. Because AI systems may produce similar content for different users, Xylehnix does not guarantee that AI-generated material is unique or eligible for intellectual-property protection.

8. Confidentiality

Each party should use reasonable care to protect non-public business information received from the other and use it only for the relationship contemplated by these Terms. This obligation does not apply to information that is public through no breach, independently developed, rightfully received from another source, or required to be disclosed by law.

9. Disclaimers

To the maximum extent permitted by law, Xylehnix is provided “as is” and “as available.” Xylehnix disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or produce a particular business result. Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

10. Limitation of liability

To the maximum extent permitted by law, Xylehnix will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, loss of goodwill, or loss of data arising from or related to the service.

To the maximum extent permitted by law, Xylehnix’s aggregate liability arising out of or relating to the service will not exceed the amount you paid to Xylehnix during the three months immediately before the event giving rise to the claim. These limits do not apply where applicable law does not allow them.

11. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold Xylehnix harmless from third-party claims, losses, and reasonable costs arising from your unlawful use of the service, your customer data, content or instructions you provide, or your violation of another person’s rights. This section does not require you to indemnify Xylehnix for Xylehnix’s own fraud, willful misconduct, or obligations that cannot legally be shifted.

12. Suspension and termination

You may stop using the service or cancel a subscription as described above. Xylehnix may suspend or terminate access for material breach, non-payment, security risk, illegal activity, abuse, or conduct that could harm the service or other users. Where reasonable, Xylehnix will provide notice and an opportunity to cure before termination.

13. Changes to the service or Terms

Xylehnix may update features, pricing for future billing periods, and these Terms as the service evolves. Material changes will be communicated through the website, account, or other reasonable means. Continued use after an updated effective date constitutes acceptance where permitted by law.

14. Governing law and disputes

Unless mandatory law requires otherwise, these Terms are governed by the laws applicable at Xylehnix’s principal place of business, without regard to conflict-of-law rules. The parties agree to attempt in good faith to resolve disputes informally before filing suit. Any court proceeding shall be brought in a court with proper jurisdiction serving Xylehnix’s principal place of business, unless applicable law provides another required forum.

15. General terms

If part of these Terms is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not transfer these Terms without Xylehnix’s consent except as part of a lawful sale of substantially all of your business assets. Xylehnix may assign these Terms as part of a merger, financing, reorganization, or sale of the business. These Terms, together with applicable order forms and referenced policies, form the agreement between you and Xylehnix for the covered service.

16. Contact

Questions about these Terms may be sent to xylehnixsupport@gmail.com.

Mailing address: Xylehnix, P.O. Box 2010, Olive Branch, MS 38654.